Frequently Asked Questions
Will My Photo Stay Private?
Absolutely. Your trust means everything to us.
Your images are stored securely.
We only use them to create your print.
After your order is complete, we permanently delete all files (unless you’ve asked us to save them for you on a private USB).
How Does The Packaging Look?
Completely discreet.
We ship every order in plain packaging with no logos or labels that reveal what’s inside.
Only you will know what’s arriving.
Can I approve the design first?
Yes.
We’ll always send you a preview before printing.
This way, you can make sure you’re 100% happy (or ask for tweaks) before we start.
How long does it take?
Usually around 7-10 days from approval for your custom print to arrive.
If you’re on a tight deadline (like an anniversary), just let us know and we’ll see what we can do.
Can I order anonymously?
Of course.
You’re welcome to use just your first name or even a nickname when ordering.
We only need the address to deliver your discreet package.